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Careers


GENERAL MANAGER

We are seeking a dynamic General Manager with proven leadership experience to oversee our two Empire Exchange stores in Montreal, Quebec. Our dream candidate is a natural leader, has excellent communication skills, a friendly-but-firm management style, and a desire to grow with our company. 
 

In collaboration with the owner, the General Manager will develop and oversee long term goals and priorities, and must have the skills to provide clear objectives and direct support to the team leads/managers overseeing the day-to-day operations across our two locations.

 

Past retail experience is a big plus, but we also value experience in other areas, such as non-profit organizations or creative milieus, where innovative problem solving and an active 'role up your sleeves' spirit/work ethic are key.

 

Overall, we're looking for a General Manager who meshes well with our team and is excited to work in a creative, community-oriented small business environment.
 

Key Responsibilities

Personnel Management

  • Act as primary personnel manager across both store locations

  • Oversee team structure, roles, and day-to-day team functioning

  • Support Store Managers and team leads in managing staff performance and accountability

  • Ensure clear communication, alignment, and expectations across all teams

  • Support recruitment, onboarding, retention, and workforce planning
     

HR Oversight & Labour Standards

  • Ensure compliance with labour standards and internal HR policies

  • Support employee relations, performance management, and workplace issue resolution

  • Oversee scheduling practices and ensure fair and effective workforce distribution

  • Partner with ownership on HR structure, staffing strategy, and organizational needs
     

Business Functionality & Operations

  • Oversee daily operational performance across both locations

  • Ensure systems, workflows, and administrative processes run efficiently

  • Identify and resolve operational issues in real time

  • Maintain consistency in execution across both stores

  • Ensure alignment between departments and business priorities
     

Health & Safety

  • Ensure compliance with workplace health and safety standards

  • Maintain safe, organized, and functional store environments

  • Identify operational risks and implement corrective actions where needed

  • Support a culture of safety awareness and prevention
     

Team Development & Training

  • Lead ongoing training and development across all levels of the team

  • Support leadership development for managers and key staff

  • Identify skill gaps and implement development opportunities

  • Foster a culture of accountability, performance, and continuous improvement
     

Creativity, Innovation & Initiative

  • Contribute to creative problem-solving and operational innovation

  • Identify opportunities to improve systems, efficiency, and customer experience

  • Take initiative in developing and implementing improvements across stores

  • Support a culture of adaptability and forward-thinking
     

Special Projects (Ad Hoc)

  • Lead and support special projects as assigned by ownership

  • Execute operational improvements, business initiatives, and cross-functional projects

  • Coordinate across departments to ensure successful implementation
     

Cross-Functional Coordination

  • Ensure alignment between all departments (operations, staffing, buying, and floor teams)

  • Act as the central point of coordination for business execution across both stores

  • Support consistency in communication, priorities, and execution standards
     

Reporting Structure

  • Reports to: Owner 
     

Key Competencies

  • Strong leadership and people management skills (1 – 3 years of relevant experience) 

  • Operational and organizational excellence

  • HR and labour standards awareness

  • Strong problem-solving mindset with the ability to take initiative and act decisively

  • Ability to work effectively within ambiguity and adapt in evolving situations

  • Hands-on, “roll-up-your-sleeves” approach to daily operations and challenges

  • Ability to stay grounded in fast-paced, real-time retail environments

  • Strong communication and coordination abilities

  • Ability to manage multiple priorities across two locations

  • Adaptability, accountability, and innovation mindset

  • Passion for fashion, sustainability, or giving clothing and goods a second life

  • Enthusiasm for product, customer experience, and retail operations

  • Bilingual (French and English) to support operations in a diverse retail environment  

 

Schedule

Approximately 28-32 hrs/week, with flexible scheduling options. This position requires at least one weekend shift per week. 

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The role will require time spent in-person between the two store locations (Mile End and Little Italy), to be divided as per the needs of the business.

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Remuneration

$25-$32/hr, or based on experience 

 

Anticipated start date: 

Early July 2026

 

How to apply 

Send your resume and cover letter directly to info@empiremtl.com

The application deadline is Friday, June 12th. 

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