Terms of exchange

By booking an exchange appointment with us, you acknowledge that you have read and agree to these terms and processes.

  1. You will only bring freshly laundered clothing free of stains, holes and excessive wear.

  2. You will bring a maximum of 3 reusable shopping bags/totes or 1 regular-sized recycling bag. All items will be contained in a bag.

  3. You will arrive on time for your appointment.

  4. You will cancel your appointment in advance if you are not able to make it.

  5. You will return before closing on the day of your appointment in order to retrieve your items, cash or credit.

  6. You understand that your items will not be retrievable after closing on the day of your appointment.

  7. You will not bring items that we have already evaluated and not selected to another appointment or location.

  8. You understand that a government issued ID is required in order to receive cash.

  9. You understand that we have a zero-tolerance policy for violent, threatening or abusive behaviour.

For more information about exchange appointments or processes, check out our FAQ or contact us.